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My customer's Windows XP Pro SP3 computer sustained a massive virus infection (probably through spam email), and after disinfection, Windows Update and MS Security Essentials will not work. The viruses (24 of them) were removed using Panda Cloud AV Boot CD, and Kapersky Rescue CD. Intel Gma 4500m Booster there. I repeatedly scanned the drive until each AV software returned a ' No Infection Found' status. I have also noticed that the Windows Update and BITS services are no longer in the list of services, so I cannot start them.

I have also run SFC /scannow, the Windows Update Troubleshooter for XP, and also tried re-registering the wuaueng.dll file with: RegSvr32 wuaueng.dll, but these attempts have not helped the situation. Is there any other option besides wiping and reinstalling the operating system? If an wipe/ full XP reinstall is the only option, then I might as well update to Windows 7 before it becomes unavailable. My customer's Windows XP Pro SP3 computer sustained a massive virus infection (probably through spam email), and after disinfection, Windows Update and MS Security Essentials will not work. How have you determined that the computer is no longer infected?

Nov 13, 2013 Hello. My customer's Windows XP Pro SP3 computer sustained a massive virus infection (probably through spam email), and after disinfection, Windows Update and MS. Windows xp professional service pack 3 free download - Microsoft Windows XP Service Pack 3, Office XP Service Pack 3 (SP3), Windows XP Service Pack 1a.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Related references may include: • Can I install Microsoft Security Essentials [ or any other anti-virus/anti-spyware application] to clean up my already-infected computer? -- ~Robear Dyer (PA Bear) Microsoft MVP (Windows Client) since October 2002. Re: Have I made sure that the pc is no longer infected? I have made sure that the pc is no longer infected.

In addition to the scans listed above, I have also run MalwareBytes, Kapersky TDSS rootkit removing tool, and the Windows Repair (All in One) v2.0.1 from www.Tweaking.com, running each software multiple times, in normal and Windows safe mode, until they each report a clean system with 0 (zero) infections. Any suggestions of other AntiVirus softwares, or a method of repairing Windows XP are appreciated. I'd like to give this one more day of repair attempts, before I throw in the towel, and move to Windows 7. This is a MASSIVE Windows XP installation, for a construction company, and while I am loath to rebuild it, I am running out of time. 'Help me, Obi Wan Kenobi. You're my only hope.'

This is a Consumer-specific forum. You should be posting here =>Give the following references to your client: • • • ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ That being said, please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply - preferably without quoting my post: 1a. When (approx. Etherlords 1.03 Patch. Date) did your client get the computer? Was it a brand-new computer or a used computer when they got it?